Privacy Policy | Get Panama

PRIVACY POLICIES

Update: GP-1.8.01

GET PANAMA, SA Certified.

Date: 03/26/2025.

CUSTOMER SERVICE

1. Objective
Ensure high-quality service based on respect, efficiency, and customer satisfaction, by providing timely responses and effective solutions to their needs.

2. Scope
This policy applies to all employees who interact directly or indirectly with customers through any service channel.

3. Service Principles

Courtesy and Respect: Treat every customer with kindness, patience, and professionalism.
Efficiency and Speed: Address inquiries and resolve issues in the shortest possible time.
Clear Communication: Provide accurate and easy-to-understand information.
Confidentiality: Safeguard customers' personal information in accordance with current regulations.
Proactivity: Anticipate and resolve potential issues before the customer reports them.

4. Customer Service Channels
Customers can reach us through the following channels:

Telephone
Email
Online chat
Social media
In-person service

5. Response Times

General inquiries: Maximum of 24 business hours.
Technical issues or complaints: Maximum of 48 business hours with case status updates.
Urgent requests: Priority attention in the shortest time possible.

6. Handling Claims and Complaints

Actively listen to the customer's concern.
Log the case in the internal system.
Provide an immediate solution when possible.
If more time is needed, communicate the estimated resolution timeframe.
Confirm customer satisfaction with the solution provided.

7. Evaluation and Continuous Improvement
Service quality will be continuously monitored through satisfaction surveys and analysis of recurring complaints to optimize customer service processes.

PRIVACY AND SECURITY

This privacy policy establishes the terms under which GET PANAMA, S.A. uses and protects the information provided by its users when using its website. We are committed to ensuring the security of our users' data. When we ask you to fill in personal information fields by which you can be identified, we do so assuring that it will only be used in accordance with the terms of this document. However, this privacy policy may change over time or be updated, so we recommend and emphasize reviewing this page regularly to ensure that you agree with any such changes.

Information Collected

Our website may collect personal information, for example: your name and contact details such as your email address.

Use of Information Collected

Our website uses the information in order to provide the best possible service. We may periodically send emails through our website containing information we consider relevant to you or that may provide you with some benefit. These emails will be sent to the address you provide and can be unsubscribed from at any time.

GET PANAMA, S.A. is highly committed to fulfilling its commitment to keep your information secure. We use the most advanced systems and update them constantly to ensure that there is no unauthorized access.

A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer. Upon acceptance, the file is created and the cookie then serves to gather information about web traffic and also facilitates future visits to a recurring website. Another function of cookies is that they allow websites to recognize you individually and therefore provide you with a more personalized experience.

Our website uses cookies to identify the pages that are visited and their frequency. This information is used solely for statistical analysis and is then permanently deleted. You can delete cookies at any time from your computer. However, cookies help provide a better service on websites—they do not grant access to information on your computer or about you unless you choose to provide it directly. You can accept or decline the use of cookies; however, most browsers automatically accept cookies as they improve the web service experience. You can also modify your browser settings to decline cookies. If cookies are declined, some services on our site may not be available.

Links to Third Parties

Our website may contain links to other websites that may be of interest to you. Once you click on these links and leave our site, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms, privacy, or protection of your data on those third-party websites. Those sites are subject to their own privacy policies, which we recommend reviewing to confirm that you agree with them.

Control of Your Personal Information

At any time, you may restrict the collection or use of the personal information provided to our website. Each time you are asked to fill out a form, such as user registration, you can check or uncheck the option to receive information via email. If you have previously opted to receive information, you may cancel it at any time.

GET PANAMA, S.A. will not sell, assign, or distribute personal information that is collected without your consent, unless required to do so by a judge with a court order.

GET PANAMA, S.A. reserves the right to change the terms of this privacy policy at any time.

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